Terms & Conditions

A Thoughtful Approach to Service

Our services are designed to offer seamless, personalized support with discretion and care. These Terms & Conditions outline how we work together and ensure clarity, comfort, and confidence throughout your experience. By confirming a booking, you acknowledge and accept the terms below.

Bespoke Services

We provide tailored travel companion and concierge-style services curated to your individual preferences, pace, and requirements. Each engagement is unique and thoughtfully planned in advance, with scope and details confirmed in writing prior to commencement.

Reservations & Confirmations

• All services are offered subject to availability.
• A reservation is considered confirmed once written confirmation is issued and any agreed payment has been received.
• Service details, timelines, and expectations are aligned collaboratively to ensure a smooth and elevated experience.
• We reserve the right to respectfully decline or discontinue services should circumstances arise that compromise safety, feasibility, or professional boundaries.

Fees & Payments

• Fees are communicated clearly in advance and reflect the level of personalization, preparation, and time required.
• Certain services may require a deposit or full prepayment prior to confirmation.
• Payments are accepted through secure, encrypted methods to ensure confidentiality and protection.
• All financial arrangements are handled with transparency and discretion.

Changes & Cancellations

• Given the bespoke nature of our services, cancellations and changes are assessed individually.
• Requests for changes or cancellations must be submitted in writing.
• Planning time, confirmed reservations, and third-party costs may be non-refundable once incurred.
• We always aim to approach adjustments with fairness, professionalism, and consideration for the preparation involved.

Trusted Partners

Where appropriate, we may coordinate with carefully selected third-party providers such as airlines, hotels, or transportation services on your behalf. While we prioritize reputable partners, their terms, conditions, and responsibilities remain independent of our own.

Travel & Insurance

Clients are encouraged to maintain comprehensive travel insurance. While assistance or guidance may be provided, responsibility for coverage rests with the client unless otherwise agreed in writing.

Responsibility & Care

We are committed to delivering attentive, high-quality service. However, we cannot be held responsible for circumstances beyond our control, including delays, disruptions, or incidents related to third-party providers, weather, health matters, or unforeseen events.

Privacy & Confidentiality

Your privacy is treated with the utmost respect. Personal information is collected and managed in accordance with our Privacy Policy and safeguarded using industry-standard security practices.

Updates to These Terms

These Terms & Conditions may be updated periodically to reflect the evolution of our services. The most current version will always be available on our website.

Governing Law

These terms are governed by applicable local laws and interpreted accordingly.